FAQ

You can book a trial pass easily through our website, Instagram page or by calling the branch closest to you. Our Sales Executives will then reach out to you and guide you through the entire trial pass booking process.

You can take up to three trial sessions. Simply call the branch closest to you, and our Sales Executives will guide you through the process.

Yes, you can! Just call the nearest branch, and our Sales Executive will share the class schedule with you and reserve your spot in the group class of your choice.

All equipment and workout props are provided by us. For yoga and mat Pilates classes, you can participate barefoot or in socks. For Zumba, functional training, or aerobics, a clean pair of sports shoes is recommended. Additionally, wearing comfortable workout attire is advisable for all exercise activities.

Sanctum House of Wellness offers top-of-the-line fitness equipment, including Life Fitness, Torque functional training stations, and Hammer Strength equipment to cater to all fitness levels and workout styles.

We offer complimentary group classes to all members, designed to suit a variety of fitness levels and interests, providing a well-rounded workout experience.

Our wellness facilities include a luxurious Turkish steam bath, ice showers, hot showers, and a clean, premium wet area. Additionally, we have a Hyperice Recovery Station equipped with massage guns, massage balls, and rollers to assist in your post-workout recovery.

We offer Valet/Free parking services to ensure a hassle-free experience for our members.

Our gyms feature spacious 10,000 to 15,000-square-foot areas, designed to provide plenty of space for a variety of workouts, including a dedicated Functional Training as well as Group X area.

Our facility is staffed with certified and experienced trainers who are committed to helping you achieve your fitness goals through personalized and professional guidance. Every member at Sanctum House of Wellness is entitled to two complimentary sessions with a personal trainer. During these sessions, the trainer will assess your fitness level and design a tailored workout program to meet your specific goals. Additionally, our team of general trainers is always available to provide guidance and support throughout your fitness journey.

We prioritize cleanliness and hygiene across our entire facility, with regular cleaning and sanitization to ensure a safe and sanitary environment for all members.

Our changing rooms are spacious, meticulously clean, and equipped with premium amenities, ensuring a comfortable and private environment for you to refresh before and after your workout. Each shower features both hot and cold water options, along with complimentary shower gel, shampoo, and conditioner for your convenience.

The Hyper ice Recovery Station is equipped with advanced recovery tools such as massage guns, massage balls, and rollers, designed to help you recover faster and reduce muscle soreness after your workout.

We offer a variety of membership plans, including monthly, quarterly, half yearly and annual options, each designed to suit different needs and preferences. Contact us directly for more details on pricing and packages.

We often have promotional offers for new members. Please get in touch with us directly or visit our website to learn about the latest deals.

We offer personalized training programs designed to align with your individual fitness goals, all under the expert guidance of our certified and experienced trainers. To get started, simply reach out to one of our Fitness Managers, who will listen to your specific needs and concerns. Based on this, they will match you with the trainer best suited to help you achieve your goals.

Make sure your membership number is not used by anyone else. If it is, your membership will be canceled without any refund. Also, your membership won't be valid until your photograph is recorded in our system to prevent fraud.

Membership can be transferred once to someone who is not a current or ex-member of the gym. This is a paid service.

Membership can be renewed by connecting with our friendly front desk team, and by paying the prevailing fee and following the terms and conditions in force at the time.

Members must scan their face or finger for access on each visit. Entry is only permitted with a valid membership, and any pending dues must be cleared.

Even if the club shuts down, you are liable to work out in any other Sanctum’s Gym within a 10 km radius. Memberships are non-refundable.

Your membership will expire as per the date mentioned on your invoice. You can renew it by following the terms and conditions. The details can also be collected by connecting to the front desk team.

You may obtain personal insurance at your own discretion and expense for any loss, injury, or damage that might occur while using the gym facilities.

If you feel dizzy, faint, unwell, or experience any unusual pain, stop exercising immediately and inform the staff. At the time of enrollment, we request to provide for an emergency contact number. We can contact that number in such cases.

Management is not responsible for any theft or damage to your personal belongings, so it's important to take care of them while in the gym.

Payments made for a specific product, package, or service cannot be adjusted against another product, package, or service.

The management is not responsible for any damage or theft of your personal belongings. It’s important to keep your items secure while in the gym.

By joining the gym, you state that you are in a physically sound state of health and will not hold the gym or management responsible for any incidents that may occur while you are in the gym.

By joining Rhino's Gym, you automatically accept and agree to be bound by the membership conditions. You also certify that no verbal commitments without written documentation have been made by Sanctum’s staff.

Submit valid medical documents beforehand to apply for a medical extension. This extension, allowed for a maximum of 30 days, is subject to management approval.

A: Memberships: Memberships at Sanctum House of Wellness are non-refundable. In the unlikely event that the club is shut down, you are entitled to continue your workouts at any other Sanctum’s center within a 10 km radius. B. Freelance Memberships: Freelance memberships are non-refundable under any circumstances. C. Personal Training Sessions: Any personal training sessions not completed within the validity period will be considered null and void, regardless of the reason (including medical). Sanctum House of Wellness is not obligated to conduct the missed sessions or provide a refund. Personal training fees are non-refundable under any circumstances. In the event of a trainer's resignation, termination, or any other reason that prevents the trainer from providing the sessions, management will assign another trainer to continue your training.

Freezing is allowed only on yearly gym memberships. Members are allowed to freeze their membership for up to 30 days per year, which can be divided into two 15-day periods. Please note that freezing is a paid service and cannot be applied to any portion of the membership period that has already elapsed. You can process the request at any Sanctum House of Wellness branch. Further details regarding the same can be acquired from the front desk of the respective branches.

Freezing is allowed only on 3 or 6 months personal training packages. Freezing is a paid service, with specific limits on the duration and frequency.